Frequently Asked Questions

Clientaccount
Edit account details
To order at by Hedges you need an account. To create an account please select 'New Customer' on the top right of the home page. You can enter your personal details here to create your account. Once your account has been created you can log in to edit your personal details any time.
Forgotten password
Please select 'Forgotten password?' on the top right of de page. Enter your email-address and your log in details will be sent to you by email at once.
Shipping and costs
Delivery times & delivery charges

Delivery times
the Netherlands and Belgium: The most popular items should arrive within five working days. If an item takes longer to deliver, we will notify you accordingly.
Germany and Luxembourg: The most popular items should arrive within seven working days. If an item takes longer to deliver, we will notify you accordingly.

Delivery of several items
If you have ordered several items at the same time, we will endeavour, where possible, to deliver all of your items together. The order item with the longest delivery time determines your parcel's delivery time.

Tracking your order
Our orders are sent by our courier DPD. To obtain the Track & Trace number of your order, please contact us. With this number, you can track delivery of your parcel via the website of DPD, www.dpd.com/nl. Parcels are generally delivered within 48 hours of despatch .

Delivery charges inside the Netherlands
Orders over € 50,- within the Netherlands are free of delivery charges. Deliveries charges for orders under € 50,- are € 5,-. 

Delivery charges Belgium, Germany en Luxembourg
Orders over € 100,- to Belgium, Germany en Luxembourg are free of delivery charges. 
Delivery charges for orders under € 100,- are:
Belgium € 7,50
Germany, Luxembourg € 12,50

Delivery charges other countries within EU
Delivery charges for orders to other countries within EU are € 18,-.

To order
How to place an order

To place an order with by Hedges, you need to complete a few simple steps;

Create an account 
To place an order with by Hedges, you need to create an account. To create an account, click on ‘new customer´ in the top right corner of the page. Enter your details to create a profile. Once you have registered, you will receive an email with your Login details.

Address details
To place an order, you will need to enter the billing address and the delivery address. If you wish to receive the items at another address, you can specify a different delivery address to the billing address.

Order items 
On the selected item, click on  ‘order ‘. You will now be directed to the product page, with contains additional information. Select the correct size, if applicable, and enter the desired quantity in the ‘quantity’ box. Click on ‘add to shopping cart’. The item has now been added to your shopping cart. You can now continue shopping, and add additional items to your shopping cart.

When you have finished shopping, click on ‘show shopping cart’ in the top right corner, under the shopping cart header.

Checking order 
Check the details of your order. This option allows you to change the following information;

Change quantity: 
to alter the quantity, change the number in the ‘quantity’ box and click on the ‘recalculate’ button.
Remove product: 
to remove the product from your shipping cart, click on ‘x’ on the product line.
Add product: 
to add products to your shopping cart, click on ‘continue shopping’ in the bottom left corner of the page.

Checkout 
Check that all your details are correct, and click on ‘proceed to payment’. 

Order confirmation
Click on ‘confirm order’ to confirm your order.

Payment
Payment methods at by Hedges

Payment can be made by any of the following methods: 

Via iDEAL
Bij deze betaalmethode kunt u direct tijdens het bestelproces de betaling afhandelen met uw eigen bank. U rekent af in uw vertrouwde internet betaalomgeving, op basis van specifieke beveiligingsmethodes van uw eigen bank. Als u telebankiert, kunt u direct gebruik maken van iDEAL, zonder dat u zich daarvoor hoeft aan te melden.

Via PayPal (Visa, MasterCard en American Express)
U kunt uw creditcardgegevens via onze beveiligde SSL procedure veilig invoeren en wij zorgen samen met uw creditcardorganisatie voor een correcte afhandeling.

Warranty
Guarantee

We take every care to ensure that all of the products in our range are of the highest quality. In the unlikely event that you receive an item that is not in perfect condition, we will aim to find a suitable solution as soon as possible.

If on receipt of your order you notice a defect, you may return the item(s) in question to us within five (5) working days, together with the original invoice/packing note.

Return the item to:

by Hedges bv
Van de Berch van Heemstedeweg 21-B
2215 RK  Voorhout

If in doubt or if you have any queries, please do not hesitate to contact us.

Return
Returning items

This section contains information about returning undamaged items. If you have received a damaged item, please see the Frequently Asked Questions section for our warranty terms and conditions.

Most of the products sold by us can be returned, subject to our terms and conditions. Apart from a few exceptions, products purchased from Pine-apple can be returned within five (5) days of receipt.

Return the product in its original packaging, including all accessories, within five (5) working days of receipt, together with the original invoice/packing note and in the original packaging. On the back of the invoice/packing note, please state the reason for returning the item and return the item to:

by Hedges bv
Van de Berch van Heemstedeweg 21-B
2215 RK  Voorhout

If in doubt or if you have any queries, please do not hesitate to contact us.

Taking delivery of an incorrect item

On receipt of your delivery, check that the product matches your order. In the unlikely event that you have received an incorrect item, you can return the product to us within five (5) working days. To help us establish why an incorrect item was delivered, please state the reason for returning the product(s) to us, and the difference(s) between the two products. Return the item to:

by Hedges bv
Van de Berch van Heemstedeweg 21-B
2215 RK  Voorhout

If in doubt or if you have any queries, please do not hesitate to contact us.

We use cookies to be able to offer the services and functions on our website and to improve the user experience.
You agree to our cookies if you continue to use our website. More info